Refund & Cancellation Policy
Last updated 18 October 2026
Cancel any time from your billing page. You keep your plan until the end of the period you paid for. New subscribers can get a full refund within 7 days.
1. Free plans
Supplier Free and Brand Free cost nothing and need no card. You can stop using them at any time.
2. How paid plans renew
Supplier Pro, Supplier Premium and Brand Business are subscriptions billed monthly or yearly in advance. They renew automatically at the end of each period at the price shown on the Pricing page, until you cancel.
Razorpay (rupee payments) or Stripe (US-dollar payments) emails a receipt for every payment. You can see all payments on your Plan & billing page.
3. How to cancel
Open Plan & billing from the account menu, then click Cancel plan (rupee plans) or Manage billing and cancel (US-dollar plans). For UPI AutoPay this also stops the mandate. You can do this at any time, in a few clicks, without contacting us.
Your paid features stay on until the end of the period you have already paid for. After that your account moves to the Free plan automatically. Your profile, products and messages are kept. If you have more products than the Free plan allows, the extra products stay saved but you cannot add new ones until you are within the limit.
4. Refunds
New subscriptions, 7-day refund: if you are unhappy with your first paid month or year, email brainwalk007@gmail.com within 7 days of that first payment for a full refund.
Annual plans: if you cancel a yearly plan within 14 days of a renewal payment and have not used the paid features since that renewal, we will refund that renewal in full.
Otherwise, payments are not refundable for the remaining part of a period after you cancel. You keep the paid features until the period ends instead.
Charged by mistake? If you were charged twice, charged after cancelling, or charged for a plan you did not choose, tell us within 30 days and we will refund the mistaken charge in full.
Refunds go back to the original payment method and usually arrive within 5–10 business days, depending on your bank.
5. Changing plans
US-dollar plans can be upgraded, downgraded or switched between monthly and yearly in Manage billing; Stripe adjusts the charge for the rest of the current period and shows the amount before you confirm. For rupee plans, cancel the current plan and choose the new one when it ends, or email us and we will switch it for you.
6. If we suspend or close an account
If we close an account because it broke our Terms of Service (for example by submitting false documents), any subscription is cancelled and no refund is given for the remaining period. If we close an account for any other reason, we refund the unused part of the current period.
7. Your legal rights
This policy does not take away any rights you have under consumer-protection or other laws in your country. Where the law gives you a right to a refund, we will honour it.
Questions? Email brainwalk007@gmail.com. Brainwalk Solutions, Khandwa Road Indore.